General terms and conditions

General Terms and Conditions 

Table of Contents:

Article 1 – Definitions

Article 2 – Identity of SOLIT

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Obligations of the consumer during the reflection period

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 – Obligations of SOLIT upon withdrawal

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Performance and additional warranty

Article 13 – Delivery and execution

Article 14 – Duration transactions: duration, cancellation, and extension

Article 15 – Payment

Article 16 – Complaints procedure

Article 17 – Disputes

Article 18 – Additional or deviating provisions

Article 19 – SOLIT quality guarantee

 

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are delivered by SOLIT or by a third party based on an arrangement between that third party and SOLIT;
  2. Reflection period: the period during which the consumer can exercise his right of withdrawal;
  3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
  4. Day: calendar day;
  5. Digital content: data produced and supplied in digital form;
  6. Long-term agreement: an agreement aimed at the regular delivery of goods, services and/or digital content over a certain period;
  7. Durable data carrier: any means – including email – that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation or use for a period aligned with the purpose for which the information is intended, and that allows unchanged reproduction of the stored information;
  8. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
  9. Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services remotely to consumers;
  10. Distance contract: a contract concluded between SOLIT and the consumer within the framework of an organized system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the contract, one or more distance communication techniques are used exclusively or partly;
  11. Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions. Annex I does not have to be provided if the consumer has no right of withdrawal regarding his order;
  12. Distance communication technique: means that can be used to conclude a contract without the consumer and entrepreneur having to be present in the same place at the same time.
 

Article 2 – Identity of SOLIT

SOLIT retail

Johan Enschedeweg 60, 1422DR Uithoorn

Phone number: +31623493277

Email address: contact@solitsocks.nl

Chamber of Commerce number: 78222796

VAT identification number: NL861308633B01

If the activity of SOLIT is subject to a relevant licensing system: the

information about the supervisory authority.

If SOLIT practices a regulated profession:

  • the professional association or organization to which he is affiliated;
  • the professional title, the place in the EU or the European Economic Area where it was awarded;
  • a reference to the professional rules applicable in the Netherlands and instructions on where and how these professional rules can be accessed.
 

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from SOLIT and to every distance contract concluded between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, SOLIT will indicate before the distance contract is concluded how the general terms and conditions can be viewed at SOLIT and that they will be sent free of charge to the consumer as soon as possible upon request.
  3. If the agreement is concluded remotely electronically, contrary to the previous paragraph and before the agreement is concluded remotely, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the agreement is concluded remotely where the general terms and conditions can be accessed electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.
  4. In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and the consumer can always invoke the applicable provision that is most favorable to him in case of conflicting conditions.
 

Article 4 – The offer

  1. If an offer has a limited validity period or is made under conditions, this is explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the offered products, digital content, and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If SOLIT uses images, these are a truthful representation of the offered products, services, and/or digital content. Obvious mistakes or errors in the offer do not bind SOLIT.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are connected to the acceptance of the offer.
 

Article 5 – The agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set therein.
  2. If the consumer has accepted the offer electronically, SOLIT will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by SOLIT, the consumer can dissolve the agreement.
  3. If the agreement is concluded electronically, SOLIT takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, SOLIT will take appropriate security measures for this purpose.
  4. Within legal frameworks, SOLIT may inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for responsibly entering into the distance contract. If SOLIT has good grounds based on this investigation not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
  5. SOLIT will provide the following information to the consumer no later than upon delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
  6. the visiting address of the SOLIT establishment where the consumer can go with complaints;
  7. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notice regarding the exclusion of the right of withdrawal;
  8. the information about guarantees and existing after-sales service;
  9. the price including all taxes of the product, service or digital content; where applicable the delivery costs; and the method of payment, delivery or performance of the distance contract;
  10. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
  11. if the consumer has a right of withdrawal, the model withdrawal form.
  12. In the case of a continuous transaction, the provision in the previous paragraph only applies to the first delivery.
 

Article 6 – Right of withdrawal

For products:

  1. The consumer can cancel an agreement regarding the purchase of a product during a reflection period of at least 100 days without giving reasons. SOLIT may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
  2. The reflection period mentioned in paragraph 1 starts on the day after the consumer, or a third party previously designated by the consumer who is not the carrier, has received the product, or:
  3. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. SOLIT may, provided that he has clearly informed the consumer about this prior to the ordering process, refuse an order of multiple products with different delivery times.
  4. if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
  5. for contracts for regular delivery of products over a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content not supplied on a tangible medium:

  1. The consumer can dissolve a service contract and a contract for the supply of digital content not supplied on a tangible medium for at least 100 days without giving reasons. SOLIT may ask the consumer for the reason for withdrawal but may not oblige him to provide his reason(s).
  2. The reflection period mentioned in paragraph 3 starts on the day following the conclusion of the contract.

Extended reflection period for products, services, and digital content not supplied on a tangible medium if no information about the right of withdrawal is provided:

  1. If SOLIT has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original reflection period established in accordance with the previous paragraphs of this article.
  2. If SOLIT has provided the information referred to in the previous paragraph to the consumer within twelve months after the start date of the original reflection period, the reflection period expires 100 days after the day on which the consumer received that information.
 

Article 7 – Obligations of the consumer during the reflection period

  1. During the reflection period, the consumer may examine and assess the SOLIT socks as is allowed in a store. The tag must remain attached to the SOLIT socks at all times. Once the tag is removed, the SOLIT socks can no longer be returned for hygienic reasons.

  2. The consumer is only liable for any diminution in value of the product resulting from handling the product in a way that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for any diminution in value of the product if SOLIT has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the contract.
 

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer exercises his right of withdrawal, he notifies SOLIT within the reflection period by means of the model withdrawal form or in another unambiguous manner.
  2. As soon as possible, but within 100 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) SOLIT. This is not necessary if SOLIT has offered to collect the product itself. The consumer has observed the return period in any case if he returns the product before the reflection period has expired.
  3. The consumer returns the product with all delivered accessories, in original condition and packaging, and in accordance with the reasonable and clear instructions provided by SOLIT.
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer bears the direct costs of returning the product. If SOLIT has not stated that the consumer must bear these costs or if SOLIT indicates that it will bear the costs itself, the consumer does not have to bear the return costs.
 

Article 9 – Obligations of SOLIT upon withdrawal

  1. If SOLIT enables the consumer to notify the withdrawal electronically, he will send an acknowledgment of receipt immediately after receiving this notification.
  2. SOLIT reimburses all payments from the consumer, including any delivery costs charged by SOLIT for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless SOLIT offers to collect the product itself, he may wait with the refund until he has received the product or the consumer has demonstrated that he has returned the product, whichever is earlier.
  3. SOLIT uses the same payment method for the refund that the consumer used, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
  4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, SOLIT is not obliged to refund the additional costs for the more expensive method.
 

Article 10 – Exclusion of the right of withdrawal

SOLIT may exclude the following products and services from the right of withdrawal, but only if SOLIT has clearly stated this at the offer, at least in time before the conclusion of the contract:

  1. Products or services whose price is subject to fluctuations on the financial market over which SOLIT has no influence and which may occur within the withdrawal period;
  2. Contracts concluded during a public auction. A public auction is understood to be a sales method whereby products, digital content and/or services are offered by SOLIT to the consumer who is personally present or has the opportunity to be personally present at the auction, under the supervision of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
  3. Service agreements, after full performance of the service, but only if:
  4. the performance has begun with the consumer's express prior consent; and
  5. the consumer has declared that he loses his right of withdrawal as soon as SOLIT has fully performed the contract;
  6. Package travel as referred to in article 7:500 BW and passenger transport agreements;
  7. Service agreements for the provision of accommodation, if a specific date or period of execution is provided in the agreement and other than for residential purposes, goods transport, car rental services, and catering;
  8. Agreements relating to leisure activities, if a specific date or period of execution is provided in the agreement;
  9. Products made according to the consumer's specifications, which are not prefabricated and are made based on an individual choice or decision of the consumer, or which are clearly intended for a specific person; this also includes handmade and custom-made products.
  10. Products that spoil quickly or have a limited shelf life;
  11. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
  12. Products that are irrevocably mixed with other products after delivery due to their nature;
  13. Alcoholic beverages whose price was agreed upon when concluding the agreement, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which SOLIT has no influence;
  14. Sealed audio, video recordings, and computer software, where the seal has been broken after delivery;
  15. Newspapers, magazines, or periodicals, except for subscriptions to these;
  16. The delivery of digital content other than on a tangible medium, but only if:
  17. the execution has started with the explicit prior consent of the consumer; and the consumer has declared that he thereby loses his right of withdrawal.
  18. Cut the label above the cardboard to prevent damage to the sock. Consequences such as holes at the label location can be prevented this way. Solit socks cannot be held liable for such defects.
 

Article 11 – The price

  1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
  2. Notwithstanding the previous paragraph, SOLIT may offer products or services whose prices are tied to fluctuations in the financial market and over which SOLIT has no influence, at variable prices. This tie to fluctuations and the fact that any stated prices are indicative prices are mentioned in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if SOLIT has stipulated this and:
  5. these are the result of legal regulations or provisions; or
  6. the consumer has the authority to terminate the agreement as of the day the price increase takes effect.
  7. The prices stated in the offer of products or services include VAT.
 

Article 12 – Performance of the agreement and additional warranty

  1. SOLIT guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of durability and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded. If agreed, SOLIT also guarantees that the product is suitable for other than normal use (the time frame of wearing a sock, after each wash, 16 hours).
  2. An additional warranty provided by SOLIT, its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against SOLIT under the agreement if SOLIT has failed to fulfill its part of the agreement.
  3. An additional warranty means any commitment by SOLIT, its supplier, importer, or manufacturer in which certain rights or claims are granted to the consumer that go beyond what is legally required in case of failure to fulfill its part of the agreement.
  4. The ‘non-slipping’ of the SOLIT sock refers to a period of 4 weeks/8 washes. After this period, the ‘non-slipping’ is no longer guaranteed by SOLIT.
  5. The socks offered with the terms ‘Tie Dye’, ‘Handmade’ and other terms indicating treatment with liquid substances have been treated to distinguish the appearance of the sock. SOLIT socks is not responsible for any damage that may result from the treatment of the socks. Always follow the usage steps listed under ‘specifications’.
 

Article 13 – Delivery and execution

  1. SOLIT will exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
  2. The place of delivery is the address that the consumer has communicated to SOLIT.
  3. Subject to the provisions of article 4 of these general terms and conditions, SOLIT will execute accepted orders with due diligence but no later than within 30 days, unless another delivery period has been agreed upon. If the delivery is delayed, or if an order cannot be executed or only partially executed, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
  4. After termination in accordance with the previous paragraph, SOLIT will promptly refund the amount paid by the consumer.
  5. The risk of damage and/or loss of products rests with SOLIT until the moment of delivery to the consumer or a previously designated and SOLIT-known representative, unless expressly agreed otherwise.
  6. It may happen that your order contains an incorrect product. Think of the wrong size, color, or model. In that case, you agree to one of the following options: 1. If it concerns 1, 2, or 3 pairs of socks, we will send the correct pair of socks. You may keep the wrong socks! 2. If it concerns more than 3 pairs of socks (a 3-pack or more), we ask you to return them at SOLIT's expense. You will receive a return label by email. If you still want to keep these socks, we offer a 50% discount. The request is always to check the socks immediately after receiving your package.

Article 14 – Duration transactions: duration, cancellation, and extension

Cancellation:

  1. The consumer can cancel an agreement entered into for an indefinite period that involves the regular delivery of products (including electricity) or services at any time, observing the agreed cancellation rules and a notice period of no more than one month.
  2. The consumer can cancel an agreement entered into for a fixed term that involves the regular delivery of products (including electricity) or services at any time at the end of the fixed term, observing the agreed cancellation rules and a notice period of no more than one month.
  3. The consumer can cancel the agreements mentioned in the previous paragraphs:
  • cancel at all times and not be limited to cancellation at a certain time or within a certain period;
  • at least cancel in the same manner as they were entered into by him;
  • always cancel with the same notice period that SOLIT has stipulated for itself.

To prevent fraud:

  1. A membership is understood to be a monthly service whereby the customer has the right to immediate cancellation during the trial period. To apply the conditions, an intention to use the membership is required. If the membership is canceled within 24 hours of registration, this intention is not met. The trial period starts from the moment the customer has the opportunity to test his/her socks (read: moment of delivery). If canceled within 24 hours, SOLIT retail reserves the right to revoke the order and refund the purchase amount.

Article 15 – Payment

  1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the cooling-off period begins, or if there is no cooling-off period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts the day after the consumer has received confirmation of the agreement.
  2. In the sale of products to consumers, the consumer may never be obliged in general terms and conditions to prepay more than 50%. When prepayment is agreed upon, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed prepayment has taken place.
  3. The consumer is obliged to immediately report any inaccuracies in the provided or stated payment details to SOLIT socks.
  4. If the consumer does not meet his payment obligation(s) on time, after being notified by SOLIT socks of the late payment and after SOLIT socks has granted the consumer a period of 14 days to still fulfill his payment obligations, the consumer owes statutory interest on the outstanding amount after the 14-day period has passed without payment, and SOLIT socks is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000 with a minimum of €40. SOLIT socks may deviate from these amounts and percentages to the benefit of the consumer.

Article 16 – Complaints procedure

  1. SOLIT socks has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted to SOLIT socks fully and clearly described within a reasonable time after the consumer has discovered the defects.
  3. Complaints submitted to SOLIT socks will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, SOLIT socks will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
  4. The consumer must give SOLIT socks at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

Article 17 – Disputes

  1. Dutch law exclusively applies to agreements between SOLIT socks and the consumer to which these general terms and conditions relate.

Article 18 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions must not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 19 – SOLIT quality guarantee 

The SOLIT socks consist of the highest quality materials from Southern Europe and North Africa. 

In some cases, the choice of material may not match the lifestyle or use of the customer. 

Team SOLIT has conducted a thorough examination with the socks under different conditions. It follows that an average sock can last at least 3 months with average use. In this case, the sock was worn twice a week, all day long. That makes 24 days of wearing during the entire test period. 

 

Based on this research, SOLIT socks chooses to compensate socks that show wear up to a maximum of 3 months after receipt, also known as 91 days after receiving the order. After this, wear is considered normal and the advice is to replenish the sock drawer with new products.

Product categories

Customer service

Contact

Phone number

+316 23493277

Email

contact@solitsocks.nl


 

Discounts

6.1. Discount. When you have two or more memberships, you get from us an extra pair of SOLIT socks with the second membership. Simply because we appreciate that you are such a fan.  

6.2. Discount on discount. It is not possible to receive more than one additional discount per month outside the above-mentioned standard. If you have received a discount, the last received discount will be settled on the next invoice.

6.3. Friends promotion. All active members can use the friends promotion discount. A friends promotion code can be shared via the account. One discount can be granted per month; the number of registered friends does not affect this, and this discount is not carried over to previous months. If the next invoice includes another discount besides the aforementioned 10% discount, this will be settled on the next invoice.

General

7.1. Age. You must be at least eighteen years old or of legal age in your province, region, or country to become a member or to subscribe to a membership at SOLIT SOCKS.

7.2. The member who created the SOLIT SOCKS account and through whose payment method the membership fees are charged (also called the user), has access to and control over the SOLIT SOCKS account. Furthermore, the user is responsible for all activities that take place through the account. You are responsible for the accuracy of the information you provide to us regarding your account and for updating it where necessary. We may terminate or temporarily block your account to protect you, SOLIT SOCKS, or our partners from identity theft or other fraudulent activities.  

 

Other

8.1. Applicable law. These terms of use are governed by and interpreted in accordance with Dutch law. These terms do not limit the mandatory legal consumer protections that may apply to you under the applicable legislation in your country.

8.2. Customer support. If you want to know more about our service or if you need help with your account, you can visit our help and info page. Go to: Frequently Asked Questions.

8.3. Provisions that remain in effect. If one or more provisions of these Terms of Use are deemed invalid, unlawful, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain unaffected.

8.4. Changes to the Terms of Use. SOLIT retail may change these Terms of Use from time to time. We will notify you at least 30 days before such changes apply to you.

8.5. Electronic communication. We send you information about your account (such as payment authorizations, invoices, password changes, changes to your Payment Method(s), confirmation messages, and notifications) exclusively in electronic form, for example via email to the email address you provided during registration.

 

Last updated: 17-01-2026